User Test Reflection
Write up what you learned from the user test on your blog. What questions did you have going in? What feedback did you receive? What new insights or surprises did you hear? Did you receive any comment for further research / inquiry? Include visuals. I've uploaded ones I took to our shared Google folder.
Overall the user test was helpful in determining the points of concern in my user journey as well as filling in gaps in the lifecycle of my product. There were questions about how long the user is willing to interact with the product, what is the preferred form, and what happens if a user fails throughout the process.
Users seem to engage in the process overall, many of them were excited about choosing their accessory and the organism they would be caring for. The most popular form was the Triangle necklace, 4 out of 5 testers chose this option. The succulent was also the chosen by almost every user tester. They suggested that because they are terrible at taking care of plants (they all mentioned that they kill everything they try to grow) that a succulent would be the easiest to keep alive and also would require the least amount of time and care.
In the short user test situation the users were not receiving the necessary feedback or seeing the results that they would want -- the planting, growing, and changing. They wanted proof that they were doing well. This response from the testers was important in figuring out if people would be willing to engage over a longer period of time when growing their accessories. It seemed like they needed a balance between immediate positive feedback and the amount of time necessary to care for their product.
Their willingness to engage was also dependent on their level of success. In the case of an immediate success, the user was excited and wanted to share and show off their success right away. On the other hand, users that failed did not want to share their experience with anyone.
In both cases, failure or success, there was most often a desire to start over on the project, but for different reasons. For the successful users, they wanted to start over because the success was appealing. In the case of the failures they wanted to try again in order to prove that they could be successful. The only users that chose not to continue with the project at all were the ones that had failed.
For the age group that I tested (22+), about half of the users suggested they would want a kit that they could plant and grow their accessory while the other half wanted to have the accessory already put together so they could wear it right away.